System One currently operates in the following states across: Australia:
Victoria - as an in-venue gaming management and financial reconciliation system for Venues using TABCORP as their gaming machine operator.

South Australia - as an in-venue gaming management and financial reconciliation system for Venues using the IGC as their gaming machine operator.

New South Wales - as an in-venue gaming management and financial reconciliation system providing financial and machine performance returns to LAB specifications.

Queensland - as an in-venue gaming management and financial reconciliation system providing financial and machine performance returns to QOGR specifications.

Hardware Components

MC3000 - a Personal Data Terminal manufactured by Motorola under the brand name Symbol. Motorola is a US based manufacturer of many small electronic items including Mobile Phones, Data Collection and Point of Sale devices. Motorola has a large local support and repair network infrastructure. The MC3000 used in System One is a 38 key device with plenty of capacity for meters and cashiering.

PC - any standard PC running Windows XP as the operating system. As a minimum, the machine should be configured with: 1.5GHz CPU, 512MB of RAM, 80GB Hard Disk Drive, 3.5" Floppy Disk Drive, CD-ROM Drive, Ethernet Network Card, Sound Card, 56K external or internal fax (for on-line support) and a Windows compatible printer.

Cashier Printer - Citizen iDP3821 Thermal Printer used as the printer by Cashiers to print BookPay listings plus balancing information. The printer uses a standard 80 x 80 thermal printer roll which is available from most stationers.

Product Warranty

Hardware

Manufacturer's warranty or a minimum of twelve months. All hardware is manufactured and/or supplied by reputable organizations that have their own product support infrastructure.

Software

The operating system software will carry normal manufacturer's warranty. If installed by Operational Services and Systems (Aust) Pty Ltd, the operating system is Windows XP and therefore carries the warranty of the Microsoft Corporation.

System One application software is warranted against defects for a period of twelve months from the date of installation. Any software bugs or defects detected during the initial twelve-month installation period will be remedied by OSS at no charge.

Product Support

Telephone Help Desk support is provided by OSS seven days a week for application related problems. Between the hours of 8:00am and 6:00pm Monday to Friday, there is a guaranteed response time of 30 minutes. Response time outside these hours is as soon as possible.

On-line support can be provided if the purchaser elects to install or connect to a modem. This support is initiated using dial-back security from the site to OSS.

Ongoing Maintenance and Product Upgrades

OSS provides ongoing software support and maintenance outside the warranty period, for an annual fee.

As well, OSS is committed to upgrading and enhancing System One at least annually or as and when additional or altered specific requirements are advised by gaming jurisdiction control authorities. The cost of any development or changes will be born by OSS and product upgrades or revisions are made available to Registered Users at no cost subject to payment of the annual maintenance fee.

Product Training

Included in the purchase price is up to ten (10) hours of on-site training for Venue personnel. Any additional formal training requested is charged at current hourly charge-out rates with a minimum of one hour per site visit.

Telephone support is provided at no cost as outlined in Product Support above.

Further Details

For any further information or a written quotation for your Venue, click here for our contact details.

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