The PC is acting unusual, slow, etc ... ?

Reboot the PC: Click on Start in the bottom left hand corner of the screen. Select "Shutdown" then the "Shutdown" option. Turn the power off when prompted, wait ten seconds then turn the PC power back on. Always carry out these steps rather than simply turning the power off then on. Clearing all resources may speed the PC up.

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The screen on the PDT goes blank / PDT has no power / the screen freezes ... ?

Reboot the PDT: Turn the PDT off by pressing the power key. Hold down the "F" key and the "J" key together. Whilst holding these two keys down, press and release the power key then release the "F" and "J" keys. This will reboot your PDT.

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Data from the PDT has been transferred onto the wrong day ... ?

Click on Input Data, Verify Meters, Verify for the date for which information has been incorrectly transferred on to. Click on the "Delete" button to delete meter information for that date (you will need to be of manager status to be given this option). Click to OK that this data is to be deleted. Transfer as normal from PDT to PC ensuring that correct matching dates are selected on both the PC and the PDT.

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Information from the PC has been refreshed onto the PDT onto the wrong day ... ?

Refresh the PDT onto the correct day: Select the date for refresh on the PC and make sure the same day is selected on the PDT. Re-Refresh the PDT to overwrite the existing wrong information.

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A machine has been accidentally delicenced ... ?

Relicence the GM: Click on the GMs menu in the Menu Bar. Click on the "GM Configuration" button. Click on the "Delicenced GMs" tab. Scroll up or down and click on the GM that was incorrectly delicenced. Click on the "Relicence" button. Click on the "yes" button to confirm. Click on "OK"

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A machine has been delicenced on the wrong day ... ?

Call the OSS Help Line on telephone 1300 130 541

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Final meters have been entered incorrectly for a delicenced machine ... ?

Click on the GMs menu in the Menu Bar. Click on the "GM Configuration" button. Click on the "Delicenced GMs" tab. Double click on the appropriate GM. The "last meters" table will appear. Click on the meter figure that is incorrect. Type the correct figure. Click on exit and close.

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Initial meters have not been entered or have been entered incorrectly for a new GM ... ?

Click on the GMs menu in the menu bar. Click on the "GM Configuration" button. Ensure the GM details tab is selected. Select the appropriate machine. Click on the "edit meters" button (next to the initial meter readings). Enter or correct the figure(s) click on OK, then Close.

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All of the actual hopper values have been entered, but a message is displayed saying there are missing hoppers ... ?

This message is displayed when gross hopper values are equal to or less than the tare weight of the hopper. If it is less than the hopper’s tare weight, the incorrect weight has been entered, if it is equal to the tare weight, the hopper has zero coins.

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A meter reset has been done for a wrong machine/ wrong day/ accidentally ... ?

Click on Meter Reset in the menu bar. Click on the Meter Resets option button. Click up or down to select the date for which the incorrect reset occurred. Select the appropriate GM and click on retrieve. All details of the meter reset should be displayed with R’s next to all of the meters which were reset. Click on the "undo" button to reverse the reset. Redo the reset on the correct day/ machine if necessary.

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Wrong Pre-Reset figures have been entered on a machine that had a meter reset ... ?

Undo the reset as outlined in (A) above. Click on the type of reset that was performed adjust any incorrect entries for pre-reset figures (or any other incorrect figures). Click on "reset", OK and Close.

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The actual BookPay / Cash Ticket / HandPay figure is double (or more) than what the metered figure is ... ?

This can occur if data is transferred from PDT to PC more than once and you do not tell the system to overwrite the existing BookPays /Cash Tickets / HandPays with the current transfer. That is, you have duplicated the transactions for that particular day. To delete duplicate transactions, Click on Input data, Click on the PDT BookPays / Cash Tickets / HandPays Tab, Click on the Validated Option, select the appropriate date, click on the "Duplicate" button, click on "Yes" to delete duplicated records.

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