CIMS


System One / Gold Coin Central Information Management System is designed to assist multi-Venue operators in:

  • analysing data and information from gaming machine operations at both an individual and consolidated network level
  • performing financial compliance checks at a high level individual Venue level or low level network level.

The Central System has been designed so that any individual, no matter what their level of computer literacy, can use it to manage their gaming network and produce with very little effort, relevant and effective management information.

The system is not a spreadsheet based product but a true Windows software application designed and built to operate with Microsoft Windows 95/8/ME® or Microsoft Windows NT/2000/XP®.

The Central Information Management System requires a powerful PC and communications network to operate effectively. Minimum hardware requirements would be at least a machine with a Pentium III® 800MHz CPU, 256 MB of RAM and suitable hard disk space. The connection to the external communications network should be via the Telstra ADSL or cable broadband facilities.


System Requirements

Central Computer -

-800MHz Pentium III CPU
-256MB of RAM
-2 x 40GB Hard Disk Drive
-3.5” Floppy Disk Drive
-8MB Video Card
-44X CD-ROM Drive
-Ethernet Network Card
-Sound Card
-Speakers
-Keyboard (104 Windows)
-PS/2 Mouse
-Monitor (15 or 17” NI SVGA)

 PC

Report Printer -
Windows compatible printer (preferably laser quality)

Application and Software -
OSS Central Information Management System Version 2.6 Build 501.35 or later.

Communications Network -
Telstra ADSL or cable broadband



Product Warranty

Hardware

Manufacturer's warranty or a minimum of twelve months. All hardware is manufactured and/or supplied by reputable organizations that have their own product support infrastructure.

Software

The operating system software will carry normal manufacturer's warranty. If installed by Operational Services and Systems (Aust) Pty Ltd, the operating system is Windows 98 and therefore carries the warranty of the Microsoft Corporation.

System One application software is warranted against defects for a period of twelve months from the date of installation. Any software bugs or defects detected during the initial twelve-month installation period will be remedied by OSS at no charge.

Product Support

Telephone Help Desk support is provided by OSS seven days a week for application related problems. Between the hours of 8:00am and 6:00pm Monday to Friday, there is a guaranteed response time of 30 minutes. Response time outside these hours is as soon as possible.

On-line support can be provided if the purchaser elects to install or connect to a modem. This support is initiated using dial-back security from the site to OSS.

Ongoing Maintenance and Product Upgrades

OSS charges an ongoing quarterly software support and maintenance fee. This fee covers the cost of provision of:

  • central data server services
  • communication services from Venues to the central data server plus the Venue Operator central site to the central data server.
  • individual ongoing development and report requirements

As well, OSS has committed to upgrade and enhance the Central Information Management System at least annually or as and when additional or altered specific requirements are advised by gaming jurisdiction control authorities.

Product Training

Included in the purchase price is up to ten (10) hours of on-site training for Venue personnel. Any additional formal training requested is charged at current hourly charge-out rates with a minimum of one hour per site visit.

Telephone support is provided at no cost as outlined in Product Support above.

Further Details

For any further information or a written quotation for your Venue, click here for our contact details.